Refund policy

Return & Refund Policy

Thank you for choosing Bostonian DTF. We take immense pride in delivering top-tier print fidelity and dependable craftsmanship. Because all custom transfers and gang sheets are produced strictly according to your specific project files, all sales are final once manufactured. We do not approve returns, process exchanges, or issue refunds unless an item contains a verified production defect or manufacturing flaw.

Manufacturing Defects & Defective Prints
If an order arrives with an unmistakable printing flaw, incorrect execution, or internal production error, we will gladly make things right:
1. Reach out within 7 calendar days of package delivery.
2. Email order@bostoniandtf.com with your order number, a brief summary of the defect, and high-resolution photos highlighting the issue.
3. Once reviewed and verified by our print technicians, we will issue a full refund to your original payment method (including applicable standard shipping charges) or arrange an immediate reprint at our discretion. Approved refunds clear within 3 to 5 business days.

Garment Size Exchanges (Apparel Only)
While personalized DTF film sheets and custom rolls cannot be returned or swapped, we offer size exchanges exclusively for apparel garments (such as blank or standard T-shirts and sweatshirts) under these guidelines:
- Exchange Request Period: You must submit your request within 14 days of delivery.
- Garment Condition: Apparel must remain in brand-new condition—unwashed, unworn, scent-free, and inside original packaging.
- Return Shipping Costs: Customers bear complete financial responsibility for procuring and providing their own tracked return postage label. Original shipping and handling fees cannot be credited or refunded.

Core Guidelines & Policy Exclusions
- Made-to-Order Nature: All custom DTF gang sheets, continuous rolls, and customer-supplied prints are non-returnable and non-refundable once produced.
- File Submission Accuracy: We cannot issue credits, reprints, or refunds for prints compromised by low-resolution source files, spelling errors, or improper background transparency provided by the customer.
- Transit Damage: If physical damage occurred during transit, notify our team and immediately lodge a formal claim with the shipping carrier alongside pictures of both the shipping carton and damaged products.

Assistance & Customer Care
For any questions regarding your order or our policies, please contact our team directly at order@bostoniandtf.com.